Karma Lake of Menteith

Unprofessional behavior and pathetic service provided by a male executive at your front desk. Not able to remember the name, but your team can check the records who was staying at front desk till that time during our stay from 13th May to 17th May First Incident: On our check-in day, a female front desk agent kindly called to inform us that the reception closes at 10:30 PM. She assured us that if we arrived later, we could easily use the self-check-in process, which we appreciated. We arrived at approximately 10:15 PM. Because it was dark and the entrance is located right next to a cemetery, we struggled to find the way in. We called the reception for assistance, and this male staff member answered. Even after we explicitly requested help, he refused to step outside to guide us to the entrance. Second Incident: On a subsequent night, we returned to the hotel after 10:30 PM. After going up to our room, we realized we did not have any drinking water. We went back down to the reception to request a bottle. The same male executive flatly denied our request. He stated that his shift was over, that he was only staying late for personal reasons, and that he would be leaving shortly. While drinking tap water is common in Europe, it is highly uncomfortable to drink water from a bathroom tap rather than a kitchen sink. We understand and respect that staff members follow strict working hours. However, denying guests a basic necessity like drinking water is completely unacceptable and unprofessional. Other properties, such as Karma Salford and various locations across the UK, have always been incredibly accommodating and understanding of our needs. The service from this specific staff member was a stark contrast and highly disappointing.

We came here for lunch while on our honeymoon, and honestly- it was one of the best meals of our trip so far. The food was cooked to perfection, and the views overlooking the lake were stunning. You can’t help but feel relaxed here. The staff are friendly and attentive. I honestly wish we were able to stay at the hotel because if it’s anything like the restaurant, I’m sure it’s fantastic. 10/10! Would definitely recommend visiting and booking a meal here. Beautiful facilities and kind and friendly staff.

Karma Lake of Menteith A lovely hotel fronting the lake with stunning views. The rooms are fairly big but the hotel as a whole needs a refresh/bit of tlc. We appreciate it is old, but we have stayed at Karma St. Martins (the best of the UK locations) and Karma Salford Hall (fabulous) and this one is a little below that. The rooms do not have a kettle - and we were told it was because certain groups of people cook rice or noodles or things in them and so they were removed, so we do understand that and on asking if we could have one as we dont drink coffee (they have fantastic coffee machines in the rooms), the lovely staff supplied a kettle to us. Their understanding and friendliness is great. We stayed for 2 nights in Osprey room, went away for three nights to elsewhere in Scotland and then came back for a further 15 nights and were upstairs in the Highland room. This was great as it had a huge bathroom with separate shower, dual sinks and claw foot bath (ideal for a long soak), it also had a dressing room/study and the main bedroom with a stunning oak great bed with views out over the Lake of Menteith to die for. The armchairs in the room were extremely hard and uncomfortable and caused me to have a bad back and we ended up sitting on the bed each evening to watch tv but again the staff were great when we mentioned it to Lizzy (it was our 4th time of mentioning it) and she managed to get two comfortable armchairs switched out with elsewhere - since we still had over a week to go this was extremely appreciated. In terms of location, it is a little bit in the middle of nowhere, but when you get the map out you find that although you have to travel some way (even with the road closure) you are fairly central to several places either by car or by car to the train station and then take the train. In the time we were here we visited Sterling, Dunblane, Glasgow, Edinburgh, Dunfermline, Loch Lomond, Doune Castle, Sterling Castle, Eilean Donan, Urquhart, Culloden and Glenfinnan (Harry Potter) Viaducts, a couple of whisky distilleries, Inchmahome Priory (by private arrangement), Perth and Scone Castle, Culloden and Bannockburn battlefields and are looking forward to their evening ceilidh entertainment held on the last Friday of each month (we are still here). The wifi and parking are good, the continental and cooked breakfasts are more than enough to set you up for the day and the welcoming small dram of whisky on arrival is most welcome too. There is an on site sauna in a shepherds hut with wild swimming afterwards in the Lake, free to hotel guests on Tuesdays Wednesdays and Thursdays - charged for at other times, as well as a games room with plenty of music, large tv, pool table and a host of other games. Don't forget to ask for a downstairs room if you have mobility issues as there is no lift.